Rocketpot Casino

Privacy Policy

At Rocketpot Casino, we value the trust our players place in us. Your personal information will be securely handled and treated with the utmost care and respect. This Privacy Policy explains the measures we take to collect, use, and protect your data. We encourage you to read our privacy policy thoroughly, so that your decisions about our casino are well-informed and intentional.

Data Processing

This Privacy Policy outlines our obligations under gambling regulations to process player personal data. Such data processing is required for participation in games and for providing related services.

Our website is operated by Dama N.V., a company registered in Curaçao, with its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By using our services, you consent to the processing of your personal data as described in this Privacy Policy. We may update this document periodically, so we recommend that you review it regularly. Continued use of our services indicates your acceptance of any changes made.

Collection of Information

We collect a variety of personal details through our website, which include:

  1. Registration and Communication Data: Information you provide during account registration and any subsequent communications (such as your name, contact details, and identification documents).
  2. Interaction Records: Data gathered from your interactions with us through different communication channels.
  3. Transaction and Usage Data: Records of your transactions, betting activity, and website usage.
  4. Verification Documents: Documents needed to verify your identity and comply with applicable regulations.

Usage of Information

The personal information we collect is used for the following purposes:

  1. Transaction and Bet Processing: To manage and process your transactions and bets.
  2. Service Delivery and Support: To provide the services you request and offer customer support.
  3. Verification and Compliance Checks: To verify your identity and ensure compliance with regulatory requirements.
  4. Marketing Communications: To send promotional messages, but only with your consent.
  5. Legal Obligations: To fulfill our legal obligations, including anti-money laundering regulations.
  6. Fraud Prevention: To monitor for and prevent fraudulent or illegal activities.
  7. Market Research and Data Analysis: To conduct market research and analyze data in an aggregated manner.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages about our products and services. You have the option to opt-out of these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared in the following situations:

  1. Within Our Group: We may share data within our group of companies as necessary for service provision.
  2. With Business Partners: We may share your data with trusted business partners to provide services and ensure legal compliance.
  3. Third-Party Service Providers: Third-party service providers may access your data to help us process it for the necessary operational purposes.

All third-party service providers are required to protect your personal data and maintain confidentiality.

Data Security and Retention

We prioritize your data security and comply with strict legal standards for data protection. We retain your personal data for as long as necessary to meet legal requirements and business needs, including a minimum of five years following account closure, as required by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality, analyze usage, and support marketing efforts. You can manage your cookie preferences through your browser settings, but restricting cookies may affect your experience on our website.

Your Rights and Contact Information

You have the right to:

  1. Access Your Data: Request a copy of the personal data we hold about you.
  2. Update Your Information: Request corrections to any inaccurate personal data.
  3. Opt-Out of Marketing: Withdraw your consent to receive marketing communications at any time.

For any concerns or inquiries about your personal data, please contact our Data Protection Officer (DPO) via email. You also have the right to lodge complaints with the relevant supervisory authorities under the GDPR.

This policy underscores our commitment to protecting your privacy while offering a safe, secure, and compliant gaming environment. If you have any questions or requests related to your data, feel free to contact us.